I love everything about the staff, the facility, and think Dr. Rich is a fantastic surgeon! The facility is so beautiful; not anything I expected for a surgical center. All the staff are so friendly and comforting. My favorite part of the experience is the personal and compassionate care I receive; not just from Dr. Rich. The entire staff makes a genuine effort to help me feel that my physical and emotional condition is very important to them and that they will help me in any way. I thought I would feel self-conscious, but they instantly made me feel welcome and comfortable.